FAQ’s

How do I become a customer?

Please press the "Contact Us" button to the left of your screen and fill in all your relevant information. We  will contact you via your preferred method of communication in order for us to understand your requirements in more detail. It usually takes a minimum of one week from initial contact to understand your exact requirement, send you a specific quote and open up a credit account.

How do I place my orders?

We always give our customers full flexibility.  Hence, you can order by email or online, which ever is your preference.  Once we have recieved your order, we will always send you an order confirmation email.  If there is any issue with your order, we will always contact you via your preferred method of communication.  If you place your order by email, we will provide you with a priced PLOF in excel format.

What prices am I seeing on your online site?

If you are logged onto your account on our online site, you will see the exact price you will be charged.  Our online site is updated every 24 hours with price changes.  If you have placed an order through the online site, your precise prices will be sent to you in your confirmation email.  If you are not a customer or you are not logged into your account, you are able to browse our full range of products but you will not be able to see any price information.

Is the price I see ex works?

Yes. The price you see against each product is the "ex-works" product cost only. Freight and transport costs will be added to your total order ( if we are arranging the transport), once the order has been fully finalised. You will be able to see the exact freight costs associated with each order on your final invoice.

Do you have a minimum order value?

Yes. Our minimum order value for each shipment is £5,000.00 If you don't think you can reach this minimum order value, please still fill in all your details in our "Contact Us" form. Although we may not be able to send you orders directly, we will certainly be happy to put you in contact with one of our many wholesalers around the globe.

Call us on: +44 (0)1482 577100 Fax: +44 (0) 1482 568714 Email: .(JavaScript must be enabled to view this email address)

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